Customer Support Specialist (Engineer), precise farming



ID Вакансії:




Тип зайнятості:

Повна зайнятість

Графік роботи:

Повний день, Гнучкий графік


Київ, Київська область 

Досвід роботи:

Від 3-6 років

Посилання на вакансію:


Зміст вакансії:

For our client, international Precise Farming equipment producer, we are currently looking for Customer Support Specialist (Engineer).
Location: Kyiv, Ukraine
About the role
The person will provide both front line operational support to Precision Farming customers within the customer support center as well as going out into the field when needed to assist with hands-on troubleshooting.
This position is responsible for providing online and onsite support to customers and dealers in order to assist with unit activations, support delivery of customer trainings on precision equipment (during offseason) and to assist as needed with new product testing and evaluation.
Key Responsibilities:
  • Support resolution of customers/dealers product questions and issues through dealers/customers support line;
  • Follow up on calls to ensure complete customer satisfaction;
  • Prepare and distribute to customers/dealers any material needed to facilitate current or future troubleshooting;
  • Prioritize and report most frequent technical issues sharing them within local precision teams or escalating within the End User Support group and/or Technical support;
  • Interface with local Precision Farming specialists to coordinate specific actions needed with dealers and/or customers;
  • Support, during the offseason peaks, field activities such as demonstrations, customer trainings, fairs
Reporting to: Customer Support Manager/ Marketing Leader
  • Strong aptitude in Agricultural practices with demonstrated technical capability;
  • Technically orientated
  • Good listener to diverse audiences;
  • Capable of working under pressure and on sensitive matters;
  • Good team player capable of multitasking and working effectively with other functions;
  • Willing to travel when needed;
  • Ability to work under a fluctuating schedule Monday through Friday;
  • Expert skills in Excel, Access and PowerPoint;
  • Strong problem solving skills;
  • Excellent written and verbal communication skills
  • English  - intermediate+ level at least  
Company offers:
  • Competitive salary level and benefits (medical insurance, company car)
  • Possibility to work in an international and successful company
  • Career and professional growth
If you are interested to discuss this opportunity please send your CV to u.morokhovska@swpua.com  
Confidentiality of all applications is guaranteed. 
Skill, Will & Partners is recruitment agency providing HR consulting service with great deal of dedication, flexibility and personal touch. We assist companies to identify, assess and grow their talents. For more info about agency please visit: www.swpua.com
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Skill, Will & Partners

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