МІСЦЕ ЗУСТРІЧІ УСПІШНИХ СПЕЦІАЛІСТІВ
ТА ПЕРСПЕКТИВНИХ ФАХІВЦІВ З РОБОТОДАВЦЯМИ

Technical Service Specialist, Eastern Europe

Компанія:

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ID Вакансії:

6464

Опубліковано:

21.07.2016

Професійна область:

Сільське господарство, агробізнес, лісове господарство: Спеціаліст із сільськогосподарської техніки
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Тип занятості:

Повна зайнятість

Графік роботи:

Повний день

Регіон:

Kiev, Київська область 

Досвід роботи:

Від 3-6 років

Посилання на вакансію:

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Зміст вакансії:

OVERVIEW:
This position provides technical assistance on service related matters, trains and supports dealers in areas of problem research/resolution as and when required.
The position is located in Kiev, Ukraine.
 
MAIN TASKS:
 
  • Provide technical support to AGCO Dealers and Key customers in the assigned territory such as supervision of new product installation and troubleshooting problems on the field.
  • Collect information from Dealers regarding product & process changes and bring it to AGCO Head Office to drive changes in order to meet customer expectations and improve customer service;
  • Resolve/Escalate problems which could include Technical, Warranty, Legal, and Commercial issues to the Service Manager and Head Office.
  • Evaluate Dealers technical competences for product installation and technical support and define training needs;
  • Give on-site trainings for Dealers to develop Dealers technical competencies and improve our services.
  • Reduce customer down time to a minimum.
  • Advise distributors/dealers of all available areas within AGCO information systems
  • Communication of information from engineering to Field Service either by direct communication (for specific failures) or through raising awareness of Service Bulletin/Items to Check (for wider issue).
  • Improve product reliability and reduce warranty expense.
  • Interface with source factories - collection and analysis of data relating to AGCO products failures via service problem reports.
REQUIREMENTS                                               
  • Engineering Diploma;
  • At least 3 years of experience in agricultural or construction machinery service support;
  • High technical knowledge of tractor products, AGCO products an advantage;
  • Knowledge of mechanized agriculture and land preparation techniques
  • High level of mechanical, hydraulic and electronic understanding
  • Ability to write clear and concise technical text
  • Excellent communication and time management skills
  • High level PC expertise, especially Microsoft Office. AGCO systems a plus
  • English or German is a plus
  • Ability to travel frequently
Про компанію
AGCO

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